Refund policy

This policy applies to products purchased from dekesportswear.com and sold by Deke Sportswear. It does not limit any right or remedy that applicable law does not allow us to exclude.

Request a return

Email admin@dekesportswear.com within 14 calendar days after receiving the product. When products from one order arrive separately, the 14-day request period runs from the delivery date of each product.

Include your full name, order number, the products and quantities you want to return, and the reason for the request. For a damaged, defective, or incorrect item, also include clear photographs of the product and its packaging.

Wait for approval before shipping anything. An approved request will receive a Return Authorization Number (RA Number) and return instructions. Write the RA Number clearly on the outside of the parcel and include it with the packing slip or another proof of purchase inside. Send only the products and quantities listed in the authorization.

A parcel sent without a valid RA Number, after the authorization expires, to an unauthorized address, or without the RA Number visible outside may be refused and returned at the sender's expense. Issuing an RA Number does not waive inspection or guarantee a refund.

Send the authorized return

Dispatch the parcel within 14 calendar days after we issue the RA Number and from the same country where the order was delivered.

Unless Deke Sportswear confirms that it shipped a damaged, defective, or incorrect product, we do not provide a prepaid label. The customer must arrange and prepay return shipping and bears the risk of loss, delay, or damage until the parcel reaches us. A tracked and insured service is strongly recommended.

Return condition

To qualify, a product must be new, undamaged, unworn, and unwashed, apart from reasonable handling needed to check fit, appearance, and characteristics. Original tags, labels, accessories, and disposable seals must remain attached and intact. Return the product in its original packaging where reasonably possible and include the packing slip or other proof of purchase.

Items that cannot be returned

We do not accept a return for:

• a sealed product that cannot be returned for health or hygiene reasons after its seal is removed;
• a customized, personalized, altered, or made-to-specification product;
• a product that has become inseparably mixed or combined with another item after delivery;
• a digital good or service after downloading, streaming, or electronic delivery has begun; or
• an item identified before purchase as final sale or non-returnable, subject to applicable law.

Damaged, defective, or incorrect items

Contact us promptly with your order number and photographs. If Deke Sportswear verifies that the item was damaged, defective, or shipped incorrectly, the 5% return processing fee does not apply. We will provide return instructions and, where applicable, cover reasonable return-shipping costs.

Inspection and refund timing

After receiving and inspecting a return, we will email the acceptance or rejection decision. An accepted refund is sent to the original payment method within 14 calendar days after acceptance. The bank, card issuer, or payment provider may need additional time to post it.

Return processing fee

Approved voluntary returns are subject to a 5% return processing fee, except for a verified damaged, defective, or incorrectly shipped item or where applicable law prohibits the fee. The fee covers non-refundable payment-processing and return-administration costs and is deducted from the amount otherwise refundable.

• Entire order: The 5% fee is calculated on the total originally paid, including applicable taxes and original outbound shipping. For example, an otherwise eligible $100 order receives a $95 refund if no other deduction applies.
• Part of an order: The 5% fee is calculated on the otherwise refundable amount for the returned products, including applicable taxes. The original outbound shipping charge is not refunded.

Customer-paid return shipping is not reimbursed unless the return results from a verified Deke Sportswear error. Customs duties, brokerage, import fees, or similar amounts paid to a carrier, customs authority, or another third party are not refundable by Deke Sportswear.

Where permitted by law, we may make a reasonable additional deduction if handling beyond what was needed to evaluate the product reduced its value. Tax refunds or adjustments are processed according to applicable law.

Rejected returns

If a return does not meet this policy, we will notify you by email. You may ask to have it shipped back after paying the applicable shipping and handling cost. If we receive no payment or instructions within 30 calendar days after the notice, the product may, where law permits, be treated as abandoned and disposed of without compensation. A rejected or abandoned return receives no refund.

Exchanges

Deke Sportswear does not process direct exchanges. To choose another size, colour, or product, complete a return under this policy and place a new order. The 5% fee still applies.

As a courtesy after an accepted return, we will email a single-use code for free standard shipping on a replacement order placed within 30 calendar days. The code applies only to standard shipping in Canada and the contiguous United States.

Return help

Email admin@dekesportswear.com or use our contact form. Customer Care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.

Do not send a return until we issue the RA Number and correct return instructions.

General terms

This policy forms part of the agreement between the customer and Deke Sportswear together with the Terms of Service, Shipping Policy, Privacy Policy, and any other incorporated policy. If one provision is invalid or unenforceable, the rest remain effective. A delay in exercising a right is not a waiver; a waiver must be in writing. No third party may enforce this policy unless applicable law requires otherwise. To the extent permitted by law, English is the authoritative language.

Effective August 4, 2026. Orders placed before that date remain governed by the return policy in effect when the order was placed. Later revisions will not apply retroactively unless required by law.