Shipping policy
This policy explains how orders placed at dekesportswear.com are processed and delivered by Deke Sportswear from Canada. Carrier timelines are estimates, not guarantees.
Order processing
Orders normally require one to two business days to process. Business days are Monday through Friday and exclude Ontario statutory holidays. Processing may take longer during promotions, severe weather, or unusually busy periods; when practical, we will let you know.
Standard shipping estimates
- Canada: Allow three to seven business days in transit after dispatch.
- United States: Parcels leave our warehouse on Tuesdays and Thursdays. Transit time varies by destination and starts when the parcel is dispatched.
Remote destinations, carrier congestion, customs or security checks, severe weather, and events outside our reasonable control may add time. Deke Sportswear may select the carrier and route used for an order.
Shipping charges
Any shipping charge is shown at checkout and may vary with destination, parcel weight or volume, and an applicable promotion. Original outbound shipping charges are not refundable unless this policy or applicable law says otherwise.
Tracking
We will email a tracking number after dispatch. A carrier may need up to 48 hours after receiving the parcel before tracking activity appears.
Delivery details
Customers are responsible for providing a complete and accurate delivery address. Delays or failed delivery caused by an incomplete address, an incorrect address, refusal, or no one being available are not Deke Sportswear's responsibility. If a parcel is returned as undeliverable, we may offer reshipment at the customer's cost or refund the product price less the original shipping charge.
Risk of loss passes when the parcel is delivered to the address supplied with the order. Please inspect the order promptly and contact us if an item is missing, damaged, or incorrect.
Restrictions and order changes
Some P.O. boxes, military addresses, remote locations, oversized goods, hazardous goods, or otherwise restricted items may be unavailable for delivery or may require more time or an additional charge.
Once an order enters processing, cancellation or other changes may no longer be possible. Contact Customer Care immediately and we will make a reasonable effort to help before dispatch, but a change cannot be guaranteed.
Questions
Email admin@dekesportswear.com or use our contact form. Customer Care is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, and normally responds within one business day.
Deke Sportswear may revise this policy to reflect changes in law, carriers, service levels, or operations. The version posted when an order is placed applies to that order.